Privacy Policy

1.Information We Collect

We collect information in three ways: information you give us, information collected automatically, and information we receive from third parties.

Information you provide

• Contact & account details: your name, email address, phone number, username, password, and mailing address.
• Provider & partner applications: if you apply to join our network, the business, professional, licensing, and practice information you submit.
• Lead & inquiry details: information you submit through our forms, quizzes, applications, or waitlists, including what you are interested in.
• Health-related information you choose to share: information you provide to be matched with or evaluated by a provider. Where this information is handled by or on behalf of a licensed provider, it may be Protected Health Information governed by HIPAA (see HIPAA & health information).
• Payment information: billing details processed through our payment providers. We do not store full card or bank numbers (see Payments).
• Communications & content: messages, emails, texts, survey responses, reviews, and anything you send to us.

Information collected automatically

When you use our platform we and our service providers may automatically collect device and usage information such as your IP address, browser and device type, pages viewed, links clicked, referring pages, and the dates and times of your visits, using cookies and similar technologies (see Cookies & tracking).

Information from third parties

We may receive information from social media and advertising platforms (for example, when you submit a lead or application form on Facebook or Instagram), and from our providers, pharmacies, payment, scheduling, and marketing partners, consistent with their own policies.

2.How We Use Your Information

We use your information to:

• Provide, personalize, secure, and operate our platform and services;
• Respond to your inquiries and applications and, when you request it, connect you with independent licensed providers and pharmacies in our network;
• Enable providers to deliver their services through our HIPAA-compliant platform;
• Process payments and manage billing, accounts, and orders;
• Send administrative messages such as confirmations, receipts, and account, application, and billing notices;
• Send marketing and educational communications you have opted into, and personalize what we share with you;
• Maintain audit trails, detect and prevent fraud and abuse, and protect the security and integrity of the platform;
• Comply with our legal, regulatory, and contractual obligations and enforce our terms.

3.HIPAA, Protected Health Information & Your Providers

When independent providers use our platform to deliver care, they are the "covered entities" under the Health Insurance Portability and Accountability Act (HIPAA), and Impact Health Network typically acts as a "business associate" that handles Protected Health Information (PHI) on their behalf under a Business Associate Agreement (BAA). In that role, we use and disclose PHI only as permitted by the applicable BAA, by HIPAA, and by the provider's own Notice of Privacy Practices, not under this general Privacy Policy.

Information you provide directly to us for marketing, account, or platform purposes (rather than to a provider for care) is handled under this Privacy Policy. If you have questions about how a specific provider or pharmacy uses your health information, or to exercise HIPAA rights over your medical records, please contact that provider or pharmacy directly, as they maintain those records.

4.Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to operate the platform, remember your preferences, measure traffic, and understand how our site and ads perform. This may include analytics tools (such as Google Analytics) and advertising pixels (such as the Meta/Facebook pixel). For full detail, see our Cookie Policy.

You can control cookies through your browser settings. Most browsers let you refuse or delete cookies, though some features may not work properly without them.

5.Text Messaging (SMS/MMS) & Phone Calls

When you provide your phone number, for example by submitting a form, applying, or creating an account, you agree that we (and our messaging providers acting on our behalf) may contact you by phone call and by text message (SMS/MMS) about your inquiry, application, account, and, where you have opted in, promotions and offers.

• Consent is not a condition of purchase. You do not have to agree to marketing texts to use our services.
• Message frequency varies. Message and data rates may apply.
• Opt out anytime by replying STOP to any text. Reply HELP for help, or contact us using the details below.
• Mobile carriers are not liable for delayed or undelivered messages.

We do not sell or share mobile phone numbers or SMS consent with third parties or affiliates for their own marketing purposes.

6.How We Share Your Information

We do not sell your personal information for money. We share information only as described here, and any Protected Health Information is shared only as permitted by HIPAA and the applicable Business Associate Agreement:

• Independent providers & pharmacies. When you ask to be connected with or evaluated by a provider or pharmacy, we share the information needed to deliver that service. Those parties are independent and use your information under their own terms and notices.
• Service providers / subprocessors. Companies that host our platform, process payments, send email and text, schedule appointments, and provide analytics and advertising support, acting on our behalf under contract.
• Advertising partners. We may share limited, non-health information with advertising and social platforms to measure and improve our marketing, subject to your choices.
• Legal and safety. When required by law, or to protect the rights, safety, and property of Impact Health Network, our users, or others.
• Business transfers. In connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.

7.Marketing Communications & Your Choices

You can opt out of marketing email at any time using the unsubscribe link in our messages, and opt out of marketing texts by replying STOP. You may still receive non-promotional messages about your account, application, or support requests. You can also update your preferences or ask us to remove your information by contacting us below.

8.Payments

Payments are processed by third-party payment providers. When you make a purchase, your payment details are collected and processed by those providers under their own terms and privacy policies. We receive limited information such as confirmation of payment and the last digits of your card, but we do not store full card or bank account numbers on our systems.

9.Data Security

We maintain a HIPAA-secure platform and use administrative, technical, and physical safeguards, including encryption in transit and audit trails, designed to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

10.Data Retention

We keep your information for as long as needed to provide our services, comply with our legal, tax, and regulatory obligations, resolve disputes, and enforce our agreements. Protected Health Information is retained as required by the applicable Business Associate Agreement and law. When information is no longer needed, we take steps to delete or de-identify it.

11.Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of certain sharing or targeted advertising. Residents of California and certain other states have specific rights under applicable privacy laws, and we do not discriminate against you for exercising them.

Rights over medical records held by a provider (Protected Health Information) are exercised through that provider under HIPAA. For all other information, contact us using the details below. We may need to verify your identity before acting, and you may use an authorized agent.

12.Children's Privacy

Our platform is intended for adults 18 and older and is not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take appropriate steps to remove it.

13.Third-Party Links & Services

Our platform may link to third-party websites, providers, pharmacies, and partner companies. We are not responsible for the content or privacy practices of those third parties. We encourage you to review their policies before providing information.

14.Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of our platform and services after changes take effect means you accept the revised policy.

15.Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us: